On-Going Client Management
MarketPay is known for best-in-class Customer Service, with a team of highly responsive Compensation Professionals committed to client satisfaction.
Your primary support contact at MarketPay will be your Client Manager, a career Compensation Professional who will help your team get the most out of the system. Our Client Managers have sat in your seats and have real-world experience with many of the problems that you face. They work closely with the Implementation Team, and then on-going with your Site Administrator(s). Their role is to make sure that your MarketPay site is configured properly, all your data is loaded in a timely manner and that your users have the training and other resources they need to fully utilize the system.
Your Client Manager will work with you throughout the year from Participation Season, through the loading of new survey results, and the updates to your benchmarks with new data each year. They can get you answers to any of your questions about the system or anything else about MarketPay.